Terms and Conditions
We have temporary amendments to our Terms and Conditions in place until 30th April 2021 due to the Coronavirus Pandemic and a change in government guidance. Please also see details on our Covid-19 page.
Our Terms and Conditions are set out below to ensure guests are clear on the expectations prior to booking. Once a booking is made, the assumption is that all guests staying at The Lansbury accept these Terms and Conditions. These Terms and Conditions were posted in June 2017.
Due to situations beyond our control, we may need to amend these terms. If we do these will be communicated to you as soon as is possible or will be published and dated on this website as updates or amendments to our usual Terms and Conditions.
We are a totally non-smoking establishment with no exceptions. Any person smoking on the premises will be asked to leave the establishment immediately. A charge of £100.00 will be deducted from the card holder of the booking to cover extra cleaning costs.
We do not accept responsibility for any items or articles that you bring onto the premises.
Check-in is usually between 12pm – 1pm and 4pm – 8.00pm.
Full payment is required in advance at check-in
Once you have booked your stay, our agreement is a legal contract. On making a reservation your card details will be taken and stored on the PCI compliant booking system as security. This is instead of taking a deposit
For direct bookings, if you cancel your booking:
- Less than 3 days before the first day of your stay, then the full cost of the booking will be charged to the card.
- 3 – 7 days before the first day of your stay, then a charge equal to the 50% of the booking will be charged to the card.
- 7 or more days before the first day of your stay, then a charge of the first night for each room booked will be charged to the card.
- Any cancellation payments unpaid will be requested using court proceedures if necessary. There will be an additional £50 admin charge made if this is the case.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. In that case we would endeavour to find you alternative accommodation of a similar standard if you wished us to.
We expect all our guests to respect all our furnishings and fittings. Should any damage occur during your stay the person who booked the room will be held liable for any costs incurred. Payment would be taken from the card which secured the booking. Any payments unpaid will be requested using court proceedures if necessary. There will be an additional £50 admin charge made if this is the case.
We expect to be informed of your approximate time of arrival no later than the day before. This can be done by completing the check-in form, e-mail or phone. Check-in is either, between 12pm – 1pm or 4pm – 8.30pm.
It’s expected that all our guests consider each other when watching TV, and listening to music. We also expect there to be minimum noise when returning from an evening out.
These are the conditions you undertake when booking with us as we want all to enjoy their stay, as well as yourselves.