Guest Information

Electronic Guest Book

Alison and Garath would like to extend a friendly, family welcome to our Guest House and wish that you enjoy your time with us in Whitby. If you have any questions or would like to raise anything with us during your stay, please do come and talk to us. If we’re not in, you can always phone us on 07825303322 or 07584903327. We will do our best to ensure your needs are met.

We moved here in June 2017 and reopened The Lansbury to guests in July 2017. As The Lansbury is both our business and our home, we would kindly ask that you respect it and your fellow guests by keeping noise to a minimum, especially if returning late at night.  

The information in this booklet is designed to help you have your perfect stay with us in Whitby.

Wifi access

WiFi is FREE to guests throughout the house.
Please refer to your device’s setup instructions to connect.
Network Name: LansburyGuest
Password: L@nsbury2019

Keyless entry system

We’ve installed a Samsung keyless entry system on our front doors. To operate please follow the instructions below. If the locks fail to open, give it another go.

When coming into the house

When leaving the house


Each room is equipped with a flat screen TV and a Sky HD digi-box. These show the Freesat Channels offered by Sky TV – not all listed channels on the system will be available.

To operate the TV and access channels

The TV remote is needed to turn the television on/off and alter the volume.
The TV is set to ‘HDMI-1’

Using the Sky TV remote to select channels

  • Press the blue Sky button to turn on the digi-box
  • Press ‘TV Guide’ to access channel list
  • Scroll to preferred channel and press select to watch

Tea & Coffee making facilities

Each room contains a hospitality tray with a kettle. In the tray you will find sachets of coffee, decaf-coffee, hot chocolate, milk, tea bags, biscuits and water. This will be refreshed when the rooms are serviced. If you require any extra of these items, please let us know.

Hospitality tray with coffee, tea, hot chocolate and biscuits

Servicing Rooms

Guest rooms will be serviced between 10.30am & 11.30 pm daily. Please use the ‘Do not disturb’ sign if you do not require your room to be serviced or would like to be left in peace.

If you require fresh towels, please place the towels you wish replacing into the shower cubicle. However, we ask that you consider the environment and only request changes when necessary.


Check-out is by 10.00am. Please ensure you have collected all your belongings as you leave your room and hand in your keys to Garath or Alison. If items are left in rooms, we will endeavour to contact you and will keep them for up to 3 months.
Covid-19 update – please open your windows as you leave to check-out – thank you

After your stay we would welcome your feedback via our own guest survey (which will be emailed to the bookers email address) or via Google or TripAdvisor. Please visit our website,, for the best prices next time you wish to stay.

Room Policies

We would ask guests not to eat any ‘take-away’ food in their bedrooms.

For your safety and comfort, this is a strictly NO-SMOKING establishment throughout – if you wish to smoke, please do so outside. There is an ashtray on the railings for smokers to use. Our rooms are fitted with highly sensitive smoke detectors. If guests are found to be smoking in the building they will be asked to leave without a REFUND & be charged up to £100 for additional cleaning.

Please respect your fellow guests by keeping any noise to a minimum, especially if returning late at night.

Please place all rubbish into the bins provided to be removed when rooms are serviced.

When leaving your room, to save energy and help the environment, please turn off the lights (especially in the en-suite as these have fans that operate with the lights) and turn down your radiator.

Please use the bags provided to dispose of any sanitary products and ensure that only toilet paper is flushed down the toilet. Charges will occur for any blockage. Extra toilet rolls are provided in the bathroom cabinet.

We would appreciate it if you could remove muddy footwear before entering the house.

In the event of breakages, damage or the need for additional cleaning you will be charged any replacement, repair or extra cleaning costs incurred.

Room heating

Setting the right temperature for your comfort:

The radiator in your room has been fitted with an adjustable Thermostatic Radiator Valve (TRV), enabling you to get the room to your desired temperature.

The TRV will be set to II (15°C – 18°C) prior to your arrival. Please feel free to alter this to your desired temperature. See below for the setting values on your TRV.

To help the environment and save energy, we would ask you to turn your radiator down or off if you do not need the heat or have the windows open.

Central heating times – (September – May)

Morning – 7.15am – 10.00am
Lunchtime – 11.45am – 1pm
Afternoon – 3.45pm – 6pm
Evening – 8pm – 10.30pm
These timings may be adjusted if the weather is very cold or warm.

If you have any other questions about the heating of your room, please come and talk to us.

Other guest information

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